Cannot login to my account
If you are having trouble logging in to your account, please try Auto Login feature first.
You can log in without entering an email address and password in the certain environment.
If you could not login automatically, please see below.
If there is an error
Please contact us and send a screenshot of the displayed error message.
Also, please give us your registered e-mail address if you know.
If there is no error
Proceed to the troubleshooting below.
(1) Do you know your registered email address?
Yes → Go to (2)
No (forgot) → Forgot email address
(2) Please reset your password
Reset Completed → Please enter the Verification code to log in.
Couldn't reset my password (cannot access email account due to job change, moving, etc.) → Go to (3)
(3) Are you currently subscribed to Gyazo Pro or have you subscribed to it in the past?
We will change the email address of your account as soon as we can confirm the ownership of the account.
Please contact us with the following payment information. You can also send us the screenshot of the withdrawal information.
The date of the last withdrawal from our company
That charged amount
The last 4 digits of your credit card, expired month/year, and credit card brand name (VISA, Mastercard, etc.)
If you are using PayPal, the email address registered with PayPal
If possible, please also let us know the Gyazo image link you uploaded in the past with the account you are trying to log in to.
If you know the Gyazo image link you uploaded in the past with the account you are trying to log in to, please contact us. We will check your account.
Please note that if it is difficult to verify the ownership of your account, you may not be able to access the account.