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Mobile Trigger

Helpfeel is trusted by 300+ support teams

List of companies using Helpfeel

Get results with self-service everywhere you need it.

Across channels.

FAQ

Help center page

POPUP

Floating button & Pop-up

Contact form

Contact form

PDF Search

PDFs / Manuals

Across support needs.

Consumer and Business Customer Support

Consumer and Business User Support

IT Help Desk and Internal Knowledge

IT Desk and Internal Documentation

Partners and Integrators

Partners and Integrators

Across your support priorities.

問い合わせコストが削減されているグラフ

Reduce contact rate

顧客満足度が向上しているグラフ

Improve customer satisfaction

Streamline internal operations

Streamline internal operations

Self-service is what customers want. How can Helpfeel help you deliver?

More customers want self-service

People use support channels in this order: 
  1. Searching for Help content or Live Chat
  2. Contact form or Email
  3. Call
In recent years the number of users seeking self-service is increasing.
Help content is what more customers want

But... self-service abandonment is high

Many customers try self-service but can’t find answers after searching again and again.

Self-service and reduced contact rate can't be achieved simply by introducing a new support tool.

Despite trying self-service, failure is common

How does Helpfeel achieve reliable improvement to your KPIs?

01

Patented search technology

Patented search technology

Helpfeel’s patented search algorithms predict the intent of every search and make specific suggestions that mirror the keywords customers type.

Helpfeel search returns one easy to click result for 98% of all help searches.

Patented search technology
02

Continuous VoC and Usage Analysis

FAQ reports

With Helpfeel you get access to powerful VoC (Voice of the Customer) data. And our team can use this data to report user insights, make content suggestions, and update results for your team.

FAQ reports
03

Optimization done for you

Professional service included

Helpfeel’s search experts prepare and optimize your results based on your customers, content, and business. Cutting your team's workload frees up time to focus on high priority contacts and unlocks more efficient support headcounts.

Professional service included
04

Gen AI integrated for you

Leveraging Generative AI

Helpfeel AI is implemented on our side, for you. You get easy-to-use tools without costly setup or tuning.

Now you can shorten the timeline and get the full benefit of Gen AI across your entire knowledge journey

Learn more
Leveraging Generative AI

Helpfeel’s Unique Features

Patented Technology

The world's first "Intent Prediction" algorithm developed by Toshiyuki Masui, Professor at Keio University and Helpfeel Technical Fellow.

<0.001 second response

Helpfeel search results update as you type every letter. Even on mobile and slow connections.

98% hit rate

Handle every search term, even beyond page content, with reliable results for vague or emotional words, and typos.

Reduce contacts by 60%+

Contact rate after implementation is regularly reduced by 60%+. It reduces the operational maintenance burden and realizes optimal staffing.

Renewal rate over 99%

Implementing Helpfeel is only the beginning. We continuously your improve results, reducing contacts and saving costs.

Top Helpfeel Customer Industries

Ecommerce

Finance, Insurance & FinTech

Broadcast Media

B2B SaaS

Marketplaces

Web Services & Digital Contents

Telecom

Manufacturing

Travel & Leisure

Human Resources/HR Tech

Government Services

Medical/Health Tech