Helpfeel is an easy-to-use AI customer support platform with full service optimization included.

Deliver great self-service, save your team's time, and measure results in 30 days. Yes, really.

Helpfeel
Chief Help Officer
Help Ape

Intent Prediction Time

0.001s

First Prediction Accuracy

98%

Average Self-serve Rate Increase

15-30%

Helpfeel customer renewals*

99+%

Zero-friction user experience

Helpfeel predicts the intent customers have and shows predictions that update in milliseconds as each letter is typed. It's insanely fast and accurate. We have two patented algorithms powering it, together with cutting-edge generative AI.

Tailored VoC & usage reports

You get access to detailed VoC (Voice of the Customer) data and we build tailored reports for you. With Helpfeel you get insights your team can act on, turbocharging your help content. You also get reports with customer insights other departments love: product/development, marketing, sales, and leadership.

Deployment and optimization included

Helpfeel’s experts optimize your results for you, based on analyzing your existing content, your customers and your business goals. You don't need an engineer to deploy and you don't need to hire an AI support ops lead.

Gen AI that helps you at every step

You get all the easy-to-use AI tools you need to unify support operations. Get the full benefit of generative AI across your entire knowledge journey from behavior to analysis to action that drives results.

Patented Technology

Helpfeel's world first Intent Prediction algorithm was developed by Toshiyuki Masui. He is a Helpfeel Technical Fellow, Professor, and former Apple Inc. Engineer who led the team that built iPhone text prediction.

<0.001 second response time

Predictions update with every letter typed. Our unique approach feels like a native app, even on mobile and slow connections.

98% hit rate

Finally you can give reliable self-service. Helpfeel handles spelling misteaks, vague wording, and even keywords that aren't included in your help content.

Reduce contacts by 15-30%+

Contact rate after implementation is regularly reduced by 30%+ when we replace existing tools. Your current tool is probably a burden on your team, blocking upsells, making it harder to focus on priority customers, and hurting your efficiency.

Helpfeel's renewal rate is over 99%

Deploying Helpfeel is only the beginning. There is no "handoff" because we continuously work to analyze usage and improve results for you, reliably reducing contacts and saving costs.

Ecommerce

Finance, Insurance & FinTech

Broadcast Media

B2B SaaS

Marketplaces

Web Services & Digital Contents

Telecom

Manufacturing

Travel & Leisure

Human Resources/HR Tech

Government Services

Medical/Health Tech

Deliver great self-service, save your team's time, and measure results in 30 days. Yes, really.

80% of deployments replace existing tools, for 425 clients and counting.

One platform. All your support channels.

Give great self-service where your customers need it.

Help center

Help widget

Contact form

PDF Manuals

Boost Customer, Employee, and Partner Experiences

End User Support

Team Support

Partner Support

Deliver and measure a triple win.

Reduced contact rate.

Improved CSAT.

Boosted productivity.

Now customers demand frictionless, accurate self-service.

Customers want more self-service.

Why is self-service abandonment so high?

Most Helpfeel clients ultimately replace their existing tools. Why?