Contact Us
Support
If you need to send an inquiry, please send an email directly at support@pococha.com.
*Please Note:
- Pococha US ended its services on February 29, 2024, at 23:59 PST, we may not be able to offer assistance with all types of inquiries.
- Please allow adequate time for our team to respond to your inquiry.
- Please note that the customer support response may be sent to your junk/spam mail folder by default. If you did not receive a response, please check the corresponding folders.
- We accept inquiries in Japanese and English. We cannot provide support for inquiries received in other languages. Please contact us in the language we support.
- We do not offer phone support or support over social media channels.
If you have not received a reply:
Depending on your mobile service provider's spam settings, our response may not reach you. Please check your junk folder. Please ensure that you have added support@pococha.com to your list of trusted senders before sending another inquiry.
For inquiries about these settings, please contact the help desk for your device or application.