Make users smile and save support costs.
Helpfeel is more than an FAQ. It can transform your support function with self-service rates up to 80%.
The same inquiries can repeat endlessly.
Tons of time is wasted answering the same questions when your FAQ doesn't work. Hidden costs and stress pile up.
Staff training doesn't always go smoothly.
Teams with high stress have high turnover. At the same time, even with thorough staff training, KPIs don't improve reliably.
Trendy support tools rarely work as expected.
You might try implementing the latest chat bots and service platforms, but maintenance and tuning are costly and the impact is often unclear.
with Helpfeel...
...you get a FAQ system that doesn't just add a small gain in your self-service rate, it multiplies it several times.
01
Unparalleled 98% hit rate.
Helpfeel expands each question pattern into more than 50 new search predictions. This enables matching results to be shown instantly for almost any search query, including natural language and ambiguous terms. It can also handle typos and grammar mistakes.
02
Extensive service and support is included.
Our customer success team is able to analyze the usage of your FAQ each month. Based on these results we can identify problem areas for your users, propose improvements, and even implement solutions. You don't need to do analysis by yourself.
03
Hands-on implementation.
Our team takes care of everything to enable Helpfeel for your existing FAQ, or to import your content. The design can be totally customized to match your site or app UI. We can save you tons of time on organizing content and implementation.
One month after introducing Helpfeel, direct inquiries went down 64% for one customer.
One customer's annual support cost dropped dramatically.
$1.9M → $400K
Inquiries within the first three months of one customer's end user lifecycle fell consistently.
Increased ability of end users to solve their own problems
Increased user satisfaction and trust
Alleviate support staff stress and human resource challenges
Achieve major cost reduction
How to get started?
Our team works with you every step of the way
to make implementing Helpfeel easy.
STEP
1
Get in touch
We listen about your company's current challenges and discuss how we can help you reach your goals.
2
Review proposal
We send over a proposal that covers all your needs and get everything ready to start when the contract is finalized.
3
Preparation
Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.
4
Test drive
You can start using your new FAQ data in a test environment and we make any adjustments.
5
Deploy
After seamless operation is confirmed, Helpfeel is ready to deploy.
Step
1
Get in touch
We listen about your company's current challenges and discuss how we can help you reach your goals.
2
Review proposal
We send over a proposal that covers all your needs and get everything ready to start when the contract is finalized.
3
Preparation
Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.
4
Test drive
You can start using your new FAQ data in a test environment and we make any adjustments.
5
Deploy
After seamless operation is confirmed, Helpfeel is ready to deploy.