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Make users smile and save support costs.

Helpfeel is more than an FAQ. It's a solution engine. Our customers see self-service rates of up to 80%.
Get in touch

Helpfeel is used across industries by customers like these:

17LIVE
AHB
Hakuhodo
MiddleField
Viibar
bellFace
COMIX
FiNC
HENNGE
IYO
KiteRa
Lenet
Mirrativ
NetProtections
NEWTON
Pococha
ROLLCAKE
siroca
smaluna

Good customer support isn't easy. It's a pain.

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The same inquiries can repeat endlessly.

Tons of time is wasted answering the same questions when your FAQ doesn't work. Hidden costs and stress pile up.

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Staff training doesn't always go smoothly.

Teams with high stress have high turnover. At the same time, even with thorough staff training, KPIs don't improve reliably.

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Trendy support tools rarely work as expected.

You might try implementing the latest chat bots and service platforms, but maintenance and tuning are costly and the impact is often unclear.

With Helpfeel...

Solve most inquiries instantly, across a huge variety of  wording.
Helpfeel goes way beyond a regular FAQ and provides the right answers even when an inquiry includes casual or vague terms, natural language questions, and spelling mistakes.When your users find answers fast you can build trust and even nurture increased sales across your business. Better support outcomes lead to improved word of mouth, lead acquisition, upsells, and new purchases.

What makes Helpfeel different?

Helpfeel is the world's first predictive solution engine that can match almost any query.

01

Unparalleled 98% hit rate.

Helpfeel expands each question pattern into more than 50 new search predictions. This enables matching results to be shown instantly for almost any search query, including natural language and ambiguous terms. It can also handle typos and grammar mistakes.
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02

Extensive service and support included.

Our customer success team is able to analyze the usage of your FAQ each month. Based on these results we can identify problem areas for your users, propose improvements, and even implement solutions. You don't need to do analysis by yourself.
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03

Managed implementation.

Our team takes care of everything to enable Helpfeel for your existing FAQ, or to import your content. The design can be totally customized to match your site or app UI. We can save you tons of time on organizing content and implementation.
installation

Helpfeel customers see results within the first month.

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One month after introducing Helpfeel, direct inquiries went down 64% for one customer.
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One customer's annual support cost dropped dramatically.
$1.9M → $400K

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Inquiries within the first three months of one customer's end user lifecycle fell consistently.

Increased ability of end users to solve their own problems

Increased user satisfaction and trust

Alleviate support staff stress and human resource challenges

Achieve major cost reduction

How to get started?

How to get started?

Our team works with you every step of the way
to make implementing Helpfeel easy.

STEP

1
Get in touch

We listen about your company's current challenges and discuss how we can help you reach your goals.

2
Review proposal

We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.

3
Preparation

Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.

4
Test drive

You can start using your new FAQ data in a test environment and we make any adjustments.

5
Deploy

After seamless operation is confirmed, Helpfeel is ready to deploy.

Step 1 Arrow
Get in touch

We listen about your company's current challenges and discuss how we can help you reach your goals.

2 Arrow
Review proposal

We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.

3 Arrow
Preparation

Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.

4 Arrow
Test drive

You can start using your new FAQ data in a test environment and we make any adjustments.

5
Deploy

After seamless operation is confirmed, Helpfeel is ready to deploy.

Frequently Asked Questions

What's the difference between Helpfeel and a support chatbot?

Like chatbots, Helpfeel also uses AI technology, but it doesn't need to analyze a huge amount of scenarios and inquiry data in advance. A technical writer will analyze your user queries and edit the metadata so that Helpfeel's predictive system can work optimally. This tailor-made approach is far more consistent at answering user queries than most chatbots and other systems.

Does Helpfeel also provide continuous improvement during regular operation?

Yes. Our customer success team will work with you as dedicated advisors to help you achieve your KPIs. Based on our analysis of query and page data, we will propose ways to solve all the challenges customers have when they land on your FAQ.

Is Helpfeel only for FAQ pages?

No. We also have an optional upgrade that can be used together with form fields to analyze the data that is entered and provide answers ahead of time. It can also be used as a concierge service to guide users through your experience by being embedded at different steps.

Can Helpfeel be used as a FAQ for internal company use?

Yes, Helpfeel is also a great aid to internal knowledge sharing and discovery. Helpfeel provides all the same advantages when used internally such as unparalleled search reliability and speed plus extensive support from our customer success team.

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