Helpfeel - A new FAQ that can solve most support requests instantly

The same inquiries can repeat endlessly.

Tons of time is wasted answering the same questions when your FAQ doesn't work. Hidden costs and stress pile up.

Staff training doesn't always go smoothly.

Teams with high stress have high turnover. At the same time, even with thorough staff training, KPIs don't improve reliably.

Trendy support tools rarely work as expected.

You might try implementing the latest chat bots and service platforms, but maintenance and tuning are costly and the impact is often unclear.

With Helpfeel...

Solve most inquiries instantly, across a huge variety of wording.

Helpfeel goes way beyond a regular FAQ and provides the right answers even when an inquiry includes casual or vague terms, natural language questions, and spelling mistakes.When your users find answers fast you can build trust and even nurture increased sales across your business. Better support outcomes lead to improved word of mouth, lead acquisition, upsells, and new purchases.

How to get started?

Our team works with you every step of the way
to make implementing Helpfeel easy.

STEP

Get in touch

We listen about your company's current challenges and discuss how we can help you reach your goals.

Review proposal

We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.

Preparation

Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.

Test drive

You can start using your new FAQ data in a test environment and we make any adjustments.

Deploy

After seamless operation is confirmed, Helpfeel is ready to deploy.

Step 1

Get in touch

We listen about your company's current challenges and discuss how we can help you reach your goals.

Review proposal

We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.

Preparation

Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.

Test drive

You can start using your new FAQ data in a test environment and we make any adjustments.

Deploy

After seamless operation is confirmed, Helpfeel is ready to deploy.

What's the difference between Helpfeel and a support chatbot?

Like chatbots, Helpfeel also uses AI technology, but it doesn't need to analyze a huge amount of scenarios and inquiry data in advance. A technical writer will analyze your user queries and edit the metadata so that Helpfeel's predictive system can work optimally. This tailor-made approach is far more consistent at answering user queries than most chatbots and other systems.

Does Helpfeel also provide continuous improvement during regular operation?

Yes. Our customer success team will work with you as dedicated advisors to help you achieve your KPIs. Based on our analysis of query and page data, we will propose ways to solve all the challenges customers have when they land on your FAQ.

Is Helpfeel only for FAQ pages?

No. We also have an optional upgrade that can be used together with form fields to analyze the data that is entered and provide answers ahead of time. It can also be used as a concierge service to guide users through your experience by being embedded at different steps.

Can Helpfeel be used as a FAQ for internal company use?

Yes, Helpfeel is also a great aid to internal knowledge sharing and discovery. Helpfeel provides all the same advantages when used internally such as unparalleled search reliability and speed plus extensive support from our customer success team.

Make users smile and save support costs.

Good customer support isn't easy. It's a pain.

The same inquiries can repeat endlessly.

Staff training doesn't always go smoothly.

Trendy support tools rarely work as expected.

With Helpfeel...

What makes Helpfeel different?

Unparalleled 98% hit rate.

Extensive service and support included.

Managed implementation.

Helpfeel customers see results within the first month.

How to get started?

Get in touch

Review proposal

Preparation

Test drive

Deploy

Get in touch

Review proposal

Preparation

Test drive

Deploy

Frequently Asked Questions