
Helpfeel is used across industries by customers like these:
Tons of time is wasted answering the same questions when your FAQ doesn't work. Hidden costs and stress pile up.
Teams with high stress have high turnover. At the same time, even with thorough staff training, KPIs don't improve reliably.
You might try implementing the latest chat bots and service platforms, but maintenance and tuning are costly and the impact is often unclear.
Helpfeel is the world's first predictive solution engine that can match almost any query.
One customer's annual support cost dropped dramatically.
$1.9M → $400K
Inquiries within the first three months of one customer's end user lifecycle fell consistently.
Increased ability of end users to solve their own problems
Increased user satisfaction and trust
Alleviate support staff stress and human resource challenges
Achieve major cost reduction
Our team works with you every step of the way
to make implementing Helpfeel easy.
STEP
We listen about your company's current challenges and discuss how we can help you reach your goals.
We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.
Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.
You can start using your new FAQ data in a test environment and we make any adjustments.
After seamless operation is confirmed, Helpfeel is ready to deploy.
We listen about your company's current challenges and discuss how we can help you reach your goals.
We send over a proposal to cover all your needs and we get everything ready to go when the contract is finalized.
Our team links your FAQ content to Helpfeel along with all necessary metadata to deliver optimal results.
You can start using your new FAQ data in a test environment and we make any adjustments.
After seamless operation is confirmed, Helpfeel is ready to deploy.
Like chatbots, Helpfeel also uses AI technology, but it doesn't need to analyze a huge amount of scenarios and inquiry data in advance. A technical writer will analyze your user queries and edit the metadata so that Helpfeel's predictive system can work optimally. This tailor-made approach is far more consistent at answering user queries than most chatbots and other systems.
Yes. Our customer success team will work with you as dedicated advisors to help you achieve your KPIs. Based on our analysis of query and page data, we will propose ways to solve all the challenges customers have when they land on your FAQ.
No. We also have an optional upgrade that can be used together with form fields to analyze the data that is entered and provide answers ahead of time. It can also be used as a concierge service to guide users through your experience by being embedded at different steps.
Yes, Helpfeel is also a great aid to internal knowledge sharing and discovery. Helpfeel provides all the same advantages when used internally such as unparalleled search reliability and speed plus extensive support from our customer success team.